There’s nothing worse than calling a company for service or support and gettin’ a dumb guy on the line.
Except maybe when a mule kicks ya’ in the teeth.
They’re both pretty painful, really, so we’ll just call it a tie.
At Binkelman, though, members of our customer service group train regularly so they can stay on top of the topics that are important to you.
Shelby Wolford is our Customer Service Manager. “We train our team on a wide range of products for the mining, agriculture and energy industries, plus automotive, glass and steel manufacturing. That training comes from product experts from our top suppliers. They provide a general overview of a topic, and then get more advanced as the year progresses.”
We’ve held on-site training at each of the three Binkelman locations, as well as virtual sessions. “We want our CSRs to have as much information as possible in order to best serve our customers, so we find ways to make it happen,” said Shelby. “The more direct knowledge we have from our manufacturing partners, the quicker we can exceed our customers’ expectations.”
And that’s better than a kick in the teeth any day.
Martin Marietta is a leading supplier of aggregates, cement, ready-mixed concrete, asphalt and other building materials. They have facilities in 28 states, Canada and the Bahamas.
On Christmas Eve 2022, Cory Mason, the Procurement Manager at the company’s Woodville, Ohio location, called on Binkelman’s emergency services team.
“We needed 3VX750 belts to run some required equipment,” wrote Mason. “Then, on Christmas Day, we needed a belt for one of the conveyors that feed fuel to two kilns.”
Binkelman Account Manager Dave Vanliere got involved right away. “Dave made the trip to Vandalia, Ohio to pick up the belts. Then, he opened the Binkelman shop, had his guys slit a belt to length and delivered it to us on Christmas day. Dave played a key role in both situations. He was our go-to guy. His efforts to ensure that our needs were met were top notch!”
Help from a Dedicated Team
Our team’s quick action saved Martin Marietta a lot of money. “It prevented unplanned downtime, which could have resulted in missed shipments and reduced production. That would have cost us thousands of dollars,” wrote Mason. “We rely on Binkelman’s emergency service several times per year, typically for belts, belting, bearings and conveyor items.”
Mason added, “Binkelman truly understands the importance of supporting a 365/24/7 operation like ours. To answer the call and perform on the Christmas holiday exemplifies their commitment to customer service. We appreciate the relationship we have with Binkelman and that we can count on them when it matters most.”